Privacy Policy

Fish Frenz Pty Ltd  knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This policy describes our privacy policy. By visiting Fish Frenz, you are accepting the practices described in this Privacy Policy. 

What Personal Information About Customers Does Fish Frenz gather?
The information we learn from customers helps us personalize and continually improve the shopping experience at Fish Frenz. Here are the types of information we may gather.  

• Information You Provide Us: We receive and store any information you may enter on our website or provide to us via other methods. This information may include names, addresses, phone numbers, email addresses etc. Website activity and history such as; searches, purchases, incomplete orders, review postings, and emails sent to Fish Frenz may also be collected. You can choose not to provide certain information, this may however limit your ability to take advantage of the many features our website can offer. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features and also to communicate further with you.
• Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many websites, we use "cookies"  to store certain types of information about your visit to our website, this information can be recalled when your web browser accesses our website.
• E-mail Communications: The majority of online order correspondence is carried out via email as this is typically the most convenient method of touching base with our customers and advising the current status of any online order. In the event of a change to any of our online policies email may be used to      notify you of these changes. From time to time we also use this method of communication to send out an optional newsletter advising you of any special promotions, services and or products we have to offer. * If you do not wish to receive these promotional emails, (i.e. emails other than order notifications and      receipts) please adjust your "Mailing List" preferences by logging into your account.

More About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computer's web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits etc. 

Does Fish Frenz share Any Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.