Fish frenz

Fish Frenzy Pty Ltd

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Refunds and returns policy

Goods returned for refund, exchange or credit must be received within 30 business days from the date of receipt and are subject to the following criteria:  

  • All goods returned must be in new, unopened condition with all seals intact.
  • Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
  • Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
  • Fish Frenz Pty Ltd accepts no responsibility for loss or damage caused during return transit.

Fish Frenz Pty Ltd provides 12 months warranty coverage on all products sold. The warranty does not cover damage from misuse while being used for fishing.We aim to provide you with fast and efficient turnaround times for any faulty goods but it is important to understand that we cannot always offer you an instant replacement, especially with older returns. When this occurs you should be prepared for delays between 2-4 weeks whilst we deal with the manufacturer/supplier of the product in question. Note: Please order items carefully or ask for our advice prior to making a purchase. Fish Frenz Pty Ltd will not offer refunds or credit based on incorrect choice or for the unsuitability of any products purchased outside of the above terms.  

Company Details

 

Fish Frenz Pty Ltd

Suite 5, 531 Hay Street 

Subiaco,  Western Australia  

6008

Tel:     +61 459 763 317

Email: admin@fishfrenz.com.au

ABN : 75610304295002